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Hyundai Roadside Assistance

Hyundai Roadside Assistance is a comprehensive service provided to Hyundai vehicle owners to ensure peace of mind and assistance in case of emergencies or breakdowns. Hyundai Roadside Assistance is provided as a free service for the first 12 months of the Hyundai (or 24 months for the IONIQ 5 and 6) being registered.

With 24/7 availability, quick response times, and a wide range of services, Hyundai Roadside Assistance is designed to provide support whenever it is needed.

Introduction to Hyundai Roadside Assistance

When driving on the road, unexpected situations can arise, such as flat tyres, dead batteries, or even running out of fuel. Hyundai understands the importance of ensuring customer safety and convenience, which is why they offer a reliable roadside assistance program.

Benefits of Hyundai Roadside Assistance

Hyundai Roadside Assistance comes with a multitude of benefits that add value to owning a Hyundai vehicle. Some of the key advantages include:

  1. Peace of Mind: With Hyundai Roadside Assistance, you can drive with confidence knowing that help is just a phone call away.
  2. Convenience: Whether it's a dead battery or a flat tyre, Hyundai Roadside Assistance ensures that you receive prompt support, minimising any inconvenience caused by unexpected incidents.
  3. Expert Assistance: Highly trained technicians are available to provide professional help and ensure that your vehicle is back on the road as quickly as possible.
  4. Nationwide Coverage: Hyundai Roadside Assistance is available across the UK, giving you the freedom to travel with peace of mind.
  5. Cost Savings: With Hyundai Roadside Assistance, you don't have to worry about expensive towing or repair costs. The program covers a wide range of services, saving you money in emergency situations.

Coverage and Services Provided

Hyundai Roadside Assistance offers a comprehensive range of services to assist you in various roadside emergencies.

Coverage – UK and Channel Islands
Roadside Assistance – For breakdowns over 0.25 miles away from home, we will aim to fix your car at the roadside
Roadside Recovery – If we are unable to repair your car, it will be taken to a local Hyundai retailer or a local destination of your choice
Home Start – For breakdowns at home or near home, we will aim to fix your car or take it to a local Hyundai retailer
Onward Travel – We will provide a replacement car for up to 2 days or overnight accommodation or cover incurred public transport costs

Some of the services provided include:

Emergency Towing

If your Hyundai vehicle experiences a mechanical breakdown that cannot be resolved on-site, Hyundai Roadside Assistance offers emergency towing to the nearest authorised Hyundai dealership or authorised repair center.

Flat Tyre Assistance

In the event of a flat tyre Hyundai Roadside Assistance provides tyre changing services to get you back on the road quickly and safely.

Jump Start Service

If your vehicle's battery dies, Hyundai Roadside Assistance can provide a jump start to help you start your vehicle and continue your journey.

Fuel Delivery

Running out of fuel can be a frustrating experience, but with Hyundai Roadside Assistance, you can receive an emergency fuel delivery to ensure you reach the nearest fuel station without delay.

How to Access Hyundai Roadside Assistance

To access Hyundai Roadside Assistance, follow these simple steps:

  1. Contacting the Dedicated Helpline: In case of an emergency or breakdown, call the dedicated Hyundai Roadside Assistance helpline. The number can be found in your owner's manual or on the Hyundai UK website. A friendly customer service representative will assist you and gather the necessary information to dispatch help to your location.

  2. Providing Vehicle Information: When you contact the helpline, be prepared to provide important details about your Hyundai vehicle. This includes the vehicle identification number (VIN), registration number, and your current location. Providing accurate information ensures that the assistance team can locate you quickly.

  3. Explaining the Issue: Clearly explain the issue you are facing with your vehicle to the customer service representative. Whether it's a mechanical breakdown, a flat tyre, or any other roadside emergency, providing specific details helps the assistance team understand the situation better and dispatch the appropriate help.

Availability and Response Time

Hyundai Roadside Assistance is available 24/7, meaning help is just a phone call away no matter the time or day. This round-the-clock availability ensures that you can rely on Hyundai's support even during weekends, holidays, or late at night when breakdowns often happen.

When you contact Hyundai Roadside Assistance, they prioritise your safety and aim to provide prompt assistance. The average response time is relatively quick, with their network of service providers striving to reach your location as soon as possible. This ensures minimal wait times and allows you to get back on the road promptly.

Limitations and Exclusions

While Hyundai Roadside Assistance offers extensive coverage, it's important to be aware of certain limitations and exclusions. These include:

  1. Excluded Vehicle Types: Some commercial vehicles, such as taxis or vehicles used for hire or reward, may not be covered under the standard Hyundai Roadside Assistance program. It's advisable to check the specific terms and conditions related to your vehicle type.

  2. Non-covered Situations: There are certain situations that may not be covered under the roadside assistance program. This includes accidents, damage due to improper use or negligence, or situations where the vehicle is deemed unroadworthy.

  3. Distance Limitations: Hyundai Roadside Assistance typically covers a specific radius from authorised Hyundai dealerships or repair centers. If you are outside this coverage area, additional fees or limitations may apply. Make sure to inquire about the coverage area when contacting the helpline.

Frequently Asked Questions (FAQs)

Q: What is the cost of Hyundai Roadside Assistance?

A: Hyundai Roadside Assistance is provided as a free service for the first 12 months of the Hyundai (or 24 months for the IONIQ 5 and 6) being registered. Beyond the initial coverage, there may be options to extend the roadside assistance program at an additional cost.

Q: Is Hyundai Roadside Assistance available nationwide?

A: Yes, Hyundai Roadside Assistance is available nationwide in the UK and the Channel Islands. You can rely on the assistance services no matter where you are travelling within the country.

Q: Can I transfer my Hyundai Roadside Assistance to a new owner?

A: Yes, Hyundai Roadside Assistance can be transferred to a new owner if the vehicle is sold within the coverage period. Make sure to notify the Hyundai customer service team and provide the necessary details for a smooth transfer.

Q: Are there any limitations on the number of service calls I can make?

A: Hyundai Roadside Assistance typically does not impose strict limitations on the number of service calls you can make within the coverage period. However, it's always recommended to use the service responsibly and for genuine emergencies. Roadside coverage does not cover self-inflicted faults such as incorrect or insufficient fuel or AdBlue (urea), as well as keys locked in the car or lost.

Q: Can I renew my Hyundai Roadside Assistance after it expires?

A: After the initial coverage period expires, it may be possible to renew your Hyundai Roadside Assistance. Contact your local Hyundai dealership or refer to the Hyundai UK website for information on renewal options and pricing. Renewing your roadside assistance ensures continuous support and peace of mind while driving your Hyundai vehicle.

Hyundai Roadside Assistance is a valuable service that provides Hyundai owners with reliable support during roadside emergencies. With its comprehensive coverage, prompt response times, and a wide range of services, Hyundai Roadside Assistance offers peace of mind and convenience to drivers across the UK.

Whether it's a flat tyre, a dead battery, or any other unexpected situation, help is just a phone call away. Enjoy worry-free driving knowing that Hyundai has your back with their dedicated roadside assistance program.

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